Reliable Controls
Authorized Dealer
Program

"Jason’s support is amazing. Especially if I have a question that is quite time-pressing, I can email him directly, and he’ll get straight back to me. I probably also wouldn’t have done the Authorized Dealer training so soon had he not created that opportunity for me. He’s very encouraging of women in the industry."

"I have worked with Reliable Controls for well over a decade and have had many opportunities to test the team’s patience and expertise. Their dedication to their product line has ensured we always have solutions for the many complex systems and environments we work in. Their team of professionals have never let us down and continue to provide the type of support you would expect from a true partner."

"We thank Reliable Controls for providing great commercial, technical, and training support and product reliability. We truly believe Reliable Controls are ‘people and technology you can rely on.’ We aim to follow this mission when we serve our customers, as well."

"I think Reliable Controls is a quality company with great people. Everyone I have met has been friendly and I look forward to working with them in the future."

"Building long-term relationships and providing quality service are the core tenets of Stratus Designs. Reliable Controls is the ideal partner in this endeavour because of its steadfast commitment to sustainable, high-quality hardware and software solutions. We want our clients to know we are providing them with simple yet flexible solutions and industry-leading support that will last for years (or decades!) to come. With Reliable Controls as a partner, we are confident we can keep this promise."

"The technical support is awesome. They answer calls quickly and efficiently. [As a dealer] you want to be able to reach out anytime, or lean on them, which I do a lot."

"Reliable Controls equips us to implement dependable and expansive BACnet energy management systems to all our enterprise-level multisite customers with the benefit of backward compatibility. Nobody makes controller hardware and software as well as Reliable Controls."

"Reliable Controls is by far the best on the market today. The product line is constantly growing and improving to adapt to the demands of our industry. The usability of the hardware and software for not only our staff but also our customers makes Reliable Controls our first choice in controls. More importantly, the staff at Reliable Controls is second to none. Everyone from the top down exceeds our expectations at every turn. From sales and marketing to development and support, the Reliable Controls team is an absolute pleasure to work with."

"I would like to express my gratitude for the speed with which your team answered the call and fixed my issue over the Christmas holiday break. The response was immediate and everyone involved was extremely helpful in mitigating the problem and providing a solution. Please extend my gratitude to your team."

"This year marks our twentieth year of partnership with Reliable Controls. Both of our businesses have gone through many changes over the years, and through hard work, clear values, trust, and respect we have built a strong business relationship and many personal relationships. Reliable Controls has always shown a genuine intention to assist us in growing a professional, sustainable business and is tirelessly committed to ensuring end users are satisfied."

"There was one big reason I wanted to go with Reliable they had the Government of British Columbia's stamp of approval. Across the board I think it's one of the better products on the market. Most systems try to cater themselves to certain applications. So one system might be good at this, but bad at that. Reliable Controls MACH-System covers all the bases, it fills the market. With other products it becomes complicated to try to put a system together - they need to be layed out 'just so' to work right. There's so much to know it's hard to remember it all. Reliable Controls MACH-System fits. It's straightforward, there's not a lot of things you can do wrong."

"Reliable Controls has been a key strategic partner for business. With an immensely versatile product offering complemented by a network of peripheral partners, we are able to furnish our customers with a complete solution. The technical quality of the Reliable Controls products is simply superior to others in the industry, and this allows us to comply with the strictest of standards in our market. The technical and engineering support is impeccable—this has been critical in the deployment of more challenging projects. Without a doubt, joining the Reliable Controls Authorized Dealer network has helped us to continue to provide high-quality solutions to our customers."

"We enjoy an extremely positive relationship with Reliable Controls as a strategic partner for our building automation business. Reliable Controls listens to our needs in a way that is unique from any other supply partner. If you are looking for a partner that listens well to you as a customer and provides solid solutions and technical support for your control systems needs, Reliable Controls is a great choice."

"We find the Reliable products a pleasure to install and work with and far superior to any other products we have come across. Also, we find the Reliable website particularly useful, for technical backup, software updates and of course the excellent online ordering."

"Karina Silva, our regional sales manager, was surprised during our first meeting that I never asked about the price of Reliable Controls products; I was most interested in the compatibility aspect, because that's how I knew I could make a difference for my clients. When I looked into Reliable Controls—their values and how they treat their customers—I discovered they have the same vision as I do for my company. The partnership felt natural."

"Digital Network Services has been a Reliable Controls dealer since 2003. We chose Reliable Controls not just for a great BACnet product but for its reputation as a company who puts customers first by standing behind the product and having a company culture that is a perfect fit with how we view and support our clients. The people at Reliable Controls work with the Authorized Dealer network as partners in providing the best combination of product technology and customer service. After 18 years we can’t think of a product that is better for our customers."

"Your technical support is what differentiates Reliable Controls from every other building automation and security system supplier in the world and why we are proud to be an Authorized Dealer."

"We're keen to give back to the industry by training apprentices. We've had a few who stayed with us for their entire apprenticeship. Giving them access to the Reliable Controls online training platform is a really good tool for our younger guys as well. They can do the tutorials, learn about the products, and understand the bigger picture of what we're selling."

"[Reliable Controls] technology allows us to do more things; it's very hands on. Reliable Controls empowers us so that we, in turn, can empower our people, our clients. If there's anything we can't do, we trust—without hesitation—that we can ask for help, even for basic solutions. The freedom to ask anything, without feeling like we're being judged, is part of the respect we experience with Reliable Controls, and it's between the lines of everything they promote."

"In simple terms, I needed a BACnet solution, and after reviewing the Reliable product line, and investigating the reliability, support, and ease of use from peers in the industry, it made my decision easy. In the past I have represented a couple of the large names, and was always disappointed in the way order processing, documentation etc. was handled on-line. I was pleasantly surprised to first find a web portal that actually functions the way I have always wanted, making our jobs easier. Kudos to whomever designed it, it is very function and complete. From the basic training videos, product submittal & sales PDFs, newsletters, information on previous installs, I find that Reliable Controls is making life simpler to take on a new product line."