Reliable Controls
Authorized Dealer
Program

"Reliable Controls is adaptable, long-lasting, and never fails to keep up with rapidly changing technology. The product is excellent—I have not seen a better one out there. The installation and setup of devices is simple and quick, and the equipment is robust and rarely fails. The product line covers almost everything you could need, from touchscreen programmable controllers to built-in web servers and access control. The integration with other BACnet systems works very well. Their technical support has been especially good; they always answer quickly and are very responsive. The feature requests and system support are great as well."

"This year marks our twentieth year of partnership with Reliable Controls. Both of our businesses have gone through many changes over the years, and through hard work, clear values, trust, and respect we have built a strong business relationship and many personal relationships. Reliable Controls has always shown a genuine intention to assist us in growing a professional, sustainable business and is tirelessly committed to ensuring end users are satisfied."

"Service is Environmental Automation’s core business, and Reliable Controls has been instrumental in helping us affirm, sustain, and maintain affinity with our customers. The sales, design, and technical and engineering support teams are ethical, aligned, and collaborative, which gives us unwavering confidence in the reliability of the product and the team behind it. Reliable Controls is truly reliable every step of the way!"

"Compliments to the Reliable Controls Technical Support team. We had an issue yesterday, and Michael Harding got the software guys onto it. We were hooked up online this morning and got it resolved. Hats off and thanks."

"The technical support is awesome. They answer calls quickly and efficiently. [As a dealer] you want to be able to reach out anytime, or lean on them, which I do a lot."

"I like the new MACH-ProLight™. The response time to commands with the built-in output status makes it so easy for lighting projects, I don’t have to include or wire extra current transformers. The panels that come prewired with relays make my lighting projects go much smoother and faster. The MACH-ProLight is easy to install. We had some challenges at a lighting project at a professional football stadium, and we needed to modify and reconfigure the panels on the fly. In the end it worked out really well. I’ve been working with Reliable Controls for about 10 years, and the new product lines always help my projects instead of creating more work for me. The MACH-ProLight is easy to install, easy to program, and makes lighting projects much faster."

"Just want to give a shout-out to your Reliable Controls Website Operations team. The Ask AI widget for Authorized Dealers has been astoundingly useful. I’ve been able to field complex questions from clients and prospects at an astonishing rate with this widget’s help. It typically takes me some time to navigate through product bulletins, user manuals, and specification documents to arrive at a similar answer, but this new source document identifier and AI summarizer is concise, rapid, and a time-saver. Of course, the “trust but verify” motto still applies with any new query engine, but it still dramatically drops the effort level needed to find quality answers"

"We recently had a request from a customer for a product feature that required a factory firmware modification to implement. We reached out to Reliable Controls, and the R&D team went to work to modify the product firmware. Once completed and tested, they even sent out the head of the Application Engineering team to assist on-site with updating the customer's already installed products. This attention to detail and high level of customer service are unique in the controls industry. Varitec is grateful to have a partner like Reliable Controls who is willing to work through issues to ensure customer satisfaction."

"We're keen to give back to the industry by training apprentices. We've had a few who stayed with us for their entire apprenticeship. Giving them access to the Reliable Controls online training platform is a really good tool for our younger guys as well. They can do the tutorials, learn about the products, and understand the bigger picture of what we're selling."

"Digital Network Services has been a Reliable Controls dealer since 2003. We chose Reliable Controls not just for a great BACnet product but for its reputation as a company who puts customers first by standing behind the product and having a company culture that is a perfect fit with how we view and support our clients. The people at Reliable Controls work with the Authorized Dealer network as partners in providing the best combination of product technology and customer service. After 18 years we can’t think of a product that is better for our customers."

"There was one big reason I wanted to go with Reliable they had the Government of British Columbia's stamp of approval. Across the board I think it's one of the better products on the market. Most systems try to cater themselves to certain applications. So one system might be good at this, but bad at that. Reliable Controls MACH-System covers all the bases, it fills the market. With other products it becomes complicated to try to put a system together - they need to be layed out 'just so' to work right. There's so much to know it's hard to remember it all. Reliable Controls MACH-System fits. It's straightforward, there's not a lot of things you can do wrong."

"Colorado Controls has been a Reliable Controls dealer for 12 years, and we look forward to many more years moving forward. Reliable Controls has been a staple to our success, with not only a quality-driven product but also from the ground up. The Reliable Controls team has played many crucial roles with supporting our projects with expertise, guidance, support, training, and friendship! Reliable Controls holds the bar very high in every aspect of the industry, and it shows with whomever you speak to in the organization. Partnering with a company like Reliable Controls only makes us want to push ourselves harder to represent such a quality product and company."

"Jason’s support is amazing. Especially if I have a question that is quite time-pressing, I can email him directly, and he’ll get straight back to me. I probably also wouldn’t have done the Authorized Dealer training so soon had he not created that opportunity for me. He’s very encouraging of women in the industry."

"We enjoy an extremely positive relationship with Reliable Controls as a strategic partner for our building automation business. Reliable Controls listens to our needs in a way that is unique from any other supply partner. If you are looking for a partner that listens well to you as a customer and provides solid solutions and technical support for your control systems needs, Reliable Controls is a great choice."

"We thank Reliable Controls for providing great commercial, technical, and training support and product reliability. We truly believe Reliable Controls are ‘people and technology you can rely on.’ We aim to follow this mission when we serve our customers, as well."

"Reliable Controls has been a large reason we've been so successful as a controls corporation for the past 35 years.  We count on the quality of its hardware and software along with incredible support to help us provide our customers with the most modern, state-of-the-art automation systems."

"We have been a Reliable Controls dealer since 1999 and can firmly state that Reliable Controls produces an exceptional product. Ease of use, a high degree of customization, continuous feature development, immediate technical support—these are just a few of the reasons that being a Reliable Controls dealer has been great for us. Ultimately these benefits are passed down to our customers, making it easy to provide a quality service."

"I have been using RC-RemoteAccess (RCRA) for a couple of weeks now, and I must, once again, I tip my hat to you and your team. This intuitive piece of software is literally a 'Walk off Grand Slam'. I absolutely love it. We, as a company, intend to utilize it on every single project going forward. RCRA is literally a game changer for us and once again, kudo's to you and your team for such a wonderful, easy to use, and intuitive piece of system."

"There isn't just one time [Reliable Controls] has come through for me; they make my life better every single day. Just knowing I have a team of technical experts—the people who actually built the products—available to help me with any question I have... That makes all the difference. I sleep at night because I feel supported. It's more than just business; it's about having inner peace."

"Karina Silva, our regional sales manager, was surprised during our first meeting that I never asked about the price of Reliable Controls products; I was most interested in the compatibility aspect, because that's how I knew I could make a difference for my clients. When I looked into Reliable Controls—their values and how they treat their customers—I discovered they have the same vision as I do for my company. The partnership felt natural."